Brentwood Location

Total Therapy Brentwood has been proudly serving our community since 2006!

At Total Therapy, we offer a variety of services to meet your needs. For a complete list of our services, click HERE to visit our services page!

Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasis evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.

We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.

‍

Please note that insurers, including ICBC, will not pay for late cancellation fees.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.

‍

If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.

Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.

We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.

Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).

‍

Additionally, all of our treatment tables are height adjustable for your comfort and convenience.

‍From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

The Brentwood location is located just across the street from the Gilmore skytrain station.

‍

Here's what you should bring to your appointment:

‍

Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.

‍

Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.

‍

If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.

‍

Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.

Yes, our Brentwood location offers 2 hours of free covered parking. To access, turn down the driveway next to our facility on the south side of Dawson and take an immediate right into the parkade. You can park in any stall not marked as 'Reserved'. If you are booking back-to-back services and will need to park for more than 2 hours, please inform our front desk when you arrive.

For most sessions, there are no specific clothing requirements—just dress for comfort! However, for appointments like Physiotherapy, Chiropractic, Kinesiology, or Custom Orthotics, it’s best to wear comfortable clothing that allows access to the treated area (e.g., shorts for knee injuries, a tank top for shoulder injuries) and bring running shoes if exercises are involved.

‍

For Fitness Appraisal and Personal Training sessions, we recommend wearing comfortable, flexible clothing like athletic wear that allows you to move freely. Since these sessions may include exercises or movement assessments (e.g., running), runners (athletic shoes) and socks are preferred to ensure comfort and ease of movement. If you’re unsure, feel free to contact us for more guidance!

ICBC (Insurance Corporation of British Columbia) is a provincial insurance provider that offers auto insurance and supports individuals injured in motor vehicle accidents through recovery and rehabilitation services.

Yes, our Therapists treat patients with active ICBC claims and work directly with ICBC to streamline your care and billing process.

‍

For more information about ICBC claims at Total Therapy, click HERE.

Yes, as part of ICBC's Recovery Network, we direct bill ICBC for approved sessions, meaning there are no out of pocket expenses for your ICBC treatments.

We're proud to offer no user fees on ICBC-approved sessions, allowing you to focus on what matters most—your recovery.

In the first 12 weeks following your accident date, you have immediate access to:

‍

• 25 Physiotherapy sessions
• 25 Chiropractic sessions
• 12 Massage Therapy sessions
• 12 Kinesiology Active Rehab sessions
• 12 Acupuncture sessions
• 12 Clinical Counselling sessions

‍

If you have already received treatment for your injury at another clinic, be sure to let us know prior to your first appointment so we can confirm remaining coverage. If you are approaching or have passed your session limit or end date and require more treatment, we are happy to submit a request for further treatment to ICBC on your behalf. Additional coverage is provided at ICBC's discretion. We will notify you as soon as any new ICBC coverage is approved.

If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

We know the road to recovery can be long, and we're here to help you every step of the way. After 12 weeks, if you need additional treatment for any service, we are happy to submit a request for further treatment on your behalf. Additional coverage is provided at ICBC's discretion, and we will notify you as soon as any new ICBC coverage is approved. All approved ICBC sessions at Total Therapy are user fee free, ensuring you can focus on healing without financial stress.

Click HERE to visit Total Therapy's ICBC information page in our Help Centre.

Yes, our Physiotherapists treat patients with active WSBC claims and work directly with WSBC to streamline your care and billing process.

‍

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy and we recommend you contact your WorkSafeBC (WSBC) case manager directly for more information regarding other treatments. For more information about WSBC claims at Total Therapy, click HERE.

Yes, we direct bill WSBC for approved sessions.

WorkSafeBC fully funds approved Physiotherapy sessions so there are no additional costs to you!

First Visit - Within 60 Days:
If you are within 60 days of your injury or surgery date (for post-surgical care) and your claim is "approved" or "pending," you are automatically approved for your first Physiotherapy visit. If you’re unsure about the status of your claim, no problem! Contact us by phone or email before your appointment, and we are happy to check for you. Please have your WSBC claim number, date of injury, and PHN (Care Card) number ready.

‍

First Visit - After 60 Days:
If your injury or surgery date was more than 60 days ago, we will need to contact WorkSafeBC (WSBC) to get pre-approval for your first Physiotherapy visit. Simply call or email us with your claim information (WSBC claim number, date of injury, PHN , and case manager), and we’ll handle the rest!

‍

Subsequent Visits:
WorkSafeBC typically covers up to 15 physiotherapy visits over a 6-week treatment period. If additional treatment is needed, your Physiotherapist can request approval from WSBC. We’ll keep you informed if/when more treatment is approved.

We require 48 hours notice to cancel or reschedule an appointment.

If your workplace injury was as a result of a motor vehicle accident,  both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

‍

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

Click HERE to visit Total Therapy's WSBC information page in our Help Centre.

Yes, we are able to direct bill to most major insurers! If you have an open ICBC or WSBC claim, please note that we can't direct bill another insurer for treatment until that claim has been resolved.

‍

Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre for a complete list of insurers that we bill to.

Total Therapy is proud to direct bill to most major insurers! See below for a complete list:

Alberta Blue Cross

Beneva Inc

BPA – Benefit Plan Administrators

Canadian Armed Forces/CAF/Veterans

Canadian Construction Workers Union

Canada Life

Canada Life PSHCP

Chamber of Commerce Group Insurance

CINUP

ClaimSecure

Coughlin & Associates Ltd.

Cowan

D.A. Townley

Desjardins Insurance

Empire Life

Equitable Life

First Canadian

GMS Carrier

GMS Carrier

GreenShield Canada

GroupHEALTH

GroupSource

Industrial Alliance

Johnson Inc.

Johnston Group Inc.

LiUNA

LiUNA

Manion

Manulife

Maximum Benefit

Medavie Blue Cross

MDM Insurance Services

Medic Construction

Pacific Blue Cross

People Corporation

RWAM Insurance Administrators

Simply Benefits

Sunlife

SSQ

TELUS AdjudiCare

Union Benefits

UV Insurance

We will direct bill your insurance provider for your session within 1-2 business days of your appointment date. Sometimes, insurers do not pay in full, or they may refuse payment. In either of these cases, we will send you an email explaining what occurred (including an "explanation of benefits" directly from your insurer) so that you are aware. Your credit card on file will be charged for the remaining balance and a detailed receipt will be sent to you. This receipt can then be submitted to your insurer(s) who will reimburse you directly, if you are eligible for coverage.

We know that sometimes you may have coverage under two different plans and/or two different insurers. At this time, we only direct bill to your primary insurer, however, you are welcome to submit any remaining balances to any secondary insurer you may have. The only exception to this is if you have more than one plan with Pacific Blue Cross, as they will automatically process to your primary and secondary.

A deductible is an activation fee that some plans require patients to pay at the beginning the year. If you have questions about your deductible, be sure to contact your insurer!

Due to very strict privacy policy put in place by insurance companies, clinics don't have access to any information regarding your insurance plan (including your coverages or limits). You can review your policy documents or contact your insurer directly to confirm.

Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.

MSP (Medical Services Plan) is British Columbia's public health insurance program. It covers medically necessary services provided by physicians, as well as subsidizes some supplementary health care services for residents of the province.

MSP Supplementary Benefits is a program offered by the Ministry of Health to help reduce healthcare costs for individuals and families with incomes below a specific threshold. If you're unsure about your eligibility, we can quickly verify it for you. All we need is your Personal Health Number (PHN), date of birth, and name. This verification can be done easily over the phone or via email.

Yes, we direct bill MSP for approved sessions.

If you qualify, MSP Supplementary Benefits provide a subsidized rate for up to 10 combined visits per calendar year. These visits can be used across the following services: Physiotherapy, Massage Therapy, Chiropractic Care, Acupuncture, and Naturopathic Medicine.

Please refer to our service specific pricing section on service pages for the most up-to-date fees.

Click HERE to visit Total Therapy's MSP information page in our Help Centre.