Direct Billing - Claiming Under Your Private Insurance Plan

Due to very strict privacy policy put in place by insurance companies, clinics don't have access to any information regarding your insurance plan (including your coverages or limits). You can review your policy documents or contact your insurer directly to confirm.

We will direct bill your insurance provider for your session within 1-2 business days of your appointment date. Sometimes, insurers do not pay in full, or they may refuse payment. In either of these cases, we will send you an email explaining what occurred (including an "explanation of benefits" directly from your insurer) so that you are aware. Your credit card on file will be charged for the remaining balance and a detailed receipt will be sent to you. This receipt can then be submitted to your insurer(s) who will reimburse you directly, if you are eligible for coverage.

We know that sometimes you may have coverage under two different plans and/or two different insurers. At this time, we only direct bill to your primary insurer, however, you are welcome to submit any remaining balances to any secondary insurer you may have. The only exception to this is if you have more than one plan with Pacific Blue Cross, as they will automatically process to your primary and secondary.

A deductible is an activation fee that some plans require patients to pay at the beginning the year. If you have questions about your deductible, be sure to contact your insurer!

No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).

No, we cannot direct bill another insurer for treatment if you have an open WSBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).