Hydrotherapy

Hydrotherapy is a therapeutic approach making use of a pool to support rehabilitation, pain relief, and physical recovery. It benefits muscles and joints, making it ideal for individuals recovering from injuries, surgeries, or managing chronic conditions. Our Kinesiologists in Burnaby specialize in Hydrotherapy to help regain strength and mobility.

Hydrotherapy services are available through our Metrotown location. Sessions take place at the Bonsor Community Centre.

Yes, if you have limited mobility or balance issues. It is a safe, low-impact form of exercise that can improve flexibility, strength, and mobility. Hydrotherapy may be an excellent addition to your Active Rehab program.

Your first appointment begins with a complimentary 15-30 minute phone consultation with a Kinesiologist. They'll discuss your symptoms, health history, and exercise experience. Your Kinesiologist will then work with you to schedule 30-45 minute sessions at one of our partnered recreation centres.

Most treatment goals can't be achieved in just one session! Your therapist will work with you to create a personalized treatment plan based on your goals to help you feel better and achieve lasting results.

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Each appointment builds on the last, helping to reduce your symptoms, address the root cause of the issue, and support your long-term health.

Techniques include low-impact aquatic exercises to improve strength, flexibility, and endurance, as well as buoyancy-assisted stretching. Hydrotherapy allows for a wide range of motion without straining joints, resistance training in water helps build muscle strength, and hydrostatic pressure reduces swelling and improves circulation.

We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.

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Please note that insurers, including ICBC, will not pay for late cancellation fees.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.

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If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment, or you are welcome to come in to the clinic to fill them out.

Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.

We recommend arriving at least 15 minutes early to check in at the front desk and prepare for your appointment. This includes getting changed, securing your belongings in a locker, using the restroom, hanging up your towel and rinsing off before entering the pool.

Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).

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Additionally, all of our treatment tables are height adjustable for your comfort and convenience.

Brentwood Location:

From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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The Brentwood location is located across the street from the Gilmore skytrain station.

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Metrotown Location:

From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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The Metrotown location is located just east of the Metrotown skytrain station.

From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on Nelson Avenue, then right on Bennett Street. Bonsor Community Centre is located on your left at 6550 Bonsor Avenue.

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From New Westminster (10-15 min): Drive west on Kingsway, turn left on Nelson Avenue, then right on Bennett Street. Bonsor Community Centre is located on your left at 6550 Bonsor Avenue.

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From Brentwood (5-10 min): Drive south on Willingdon Avenue, turn left on Central Boulevard, then left on Bonsor Avenue. Bonsor Community Centre is located on your right at 6550 Bonsor Avenue.

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Bonsor community centre is located just east of the Metrotown skytrain station.

Here's what you'll need to bring to your appointment:

Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.

Insurance/Payment Information: Bring a method of payment (cash, debit or credit) to cover facility entrance fees.

Hydrotherapy Essentials: Please bring a towel, a bathing suit, sandals for the pool deck, a quarter for your locker, goggles (if preferred), a light snack, a bottle of water, and shampoo and soap.

If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if their presence is required for future sessions.

Other Documents: While not required, you're welcome to bring a doctor's referral or any medical reports that may assist your therapist. You can also email these documents to us ahead of your appointment.

Yes, we offer free parking at our locations!

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Our Brentwood location offers 2 hours of free covered parking. To access, turn down the driveway next to our facility on the south side of Dawson and take an immediate right into the parkade. You can park in any stall not marked as 'Reserved'. If you are booking back-to-back services and will need to park for more than 2 hours, please inform our front desk when you arrive.

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Our Metrotown location offers 3 hours of free parking on the west side of the building. To access, turn down the driveway next to the pharmacy from Central Boulevard and follow the signs to the parking area, which will be on your right.

Yes, Bonsor Community Centre in Burnaby offers free parking for visitors. However, parking is only allowed while you are using the complex and not for visiting nearby businesses or the mall.

Yes, Bonsor Community Centre charges entrance fees for Hydrotherapy sessions. These fees apply to both the practitioner and the patient, and the patient is responsible for covering both upon entry.

ICBC (Insurance Corporation of British Columbia) is a provincial insurance provider that offers auto insurance and supports individuals injured in motor vehicle accidents through recovery and rehabilitation services.

Yes, our Kinesiologists provide Hydrotherapy services to patients with active ICBC claims and work directly with ICBC to streamline your care and billing process.

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For more information about ICBC claims at Total Therapy, click HERE.

Yes, as part of ICBC's Recovery Network, we direct bill ICBC for approved sessions, meaning there are no out of pocket expenses for your ICBC treatments.

We're proud to offer no user fees on ICBC-approved sessions, allowing you to focus on what matters most—your recovery.

Hydrotherapy approved by ICBC adjusters on a case-by-case basis. Your Kinesiologist will work with you to determine whether Hydrotherapy is suitable for you. If so, we'll communicate with your adjuster, submit any necessary paperwork, and keep you informed of ICBC's decision. If/once we have approval, we will schedule you in for your first Hydrotherapy visit!

If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

Click HERE to visit Total Therapy's ICBC information page in our Help Centre.

WSBC (WorkSafeBC) is British Columbia's workers' compensation organization, providing insurance, support, and rehabilitation services for workers injured on the job.

No, our Kinesiologists are not able to treat patients with active WSBC claims. We only provide Physiotherapy services under WSBC coverage.

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For more information about WSBC claims at Total Therapy, click HERE.

Click HERE to visit Total Therapy's WSBC information page in our Help Centre.

Due to very strict privacy policy put in place by insurance companies, clinics don't have access to any information regarding your insurance plan (including your coverages or limits). You can review your policy documents or contact your insurer directly to confirm.

No, Kinesiology services, including Hydrotherapy, cannot be direct billed and may not be covered, depending on your plan. We recommend checking with your insurance provider to confirm coverage before submitting a claim.

Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.