WorkSafeBC (WSBC) Claims
Your WorkSafeBC (WSBC) Coverage at Total Therapy
If you've been injured at work in Burnaby, navigating WorkSafeBC claims shouldn't add to your stress. At Total Therapy's Brentwood and Metrotown clinics, we've simplified the entire WSBC physiotherapy process. With direct billing, no user fees, and experienced therapists who understand workplace injuries, we help construction workers, office professionals, retail employees, and all of Burnaby's workforce get back to their jobs safely and quickly.
WSBC (WorkSafeBC) is British Columbia's workers' compensation organization, providing insurance, support, and rehabilitation services for workers injured on the job.
Yes, our Physiotherapists treat patients with active WSBC claims and work directly with WSBC to streamline your care and billing process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy and we recommend you contact your WorkSafeBC (WSBC) case manager directly for more information regarding other treatments. For more information about WSBC claims at Total Therapy, click HERE.
Understanding Your WSBC Coverage in Burnaby
From your first visit to full recovery, here's exactly what's covered and how we make the process seamless at our Burnaby locations.
First Visit - Within 60 Days:
If you are within 60 days of your injury or surgery date (for post-surgical care) and your claim is "approved" or "pending," you are automatically approved for your first Physiotherapy visit. If you’re unsure about the status of your claim, no problem! Contact us by phone or email before your appointment, and we are happy to check for you. Please have your WSBC claim number, date of injury, and PHN (Care Card) number ready.
First Visit - After 60 Days:
If your injury or surgery date was more than 60 days ago, we will need to contact WorkSafeBC (WSBC) to get pre-approval for your first Physiotherapy visit. Simply call or email us with your claim information (WSBC claim number, date of injury, PHN , and case manager), and we’ll handle the rest!
Subsequent Visits:
WorkSafeBC typically covers up to 15 physiotherapy visits over a 6-week treatment period. If additional treatment is needed, your Physiotherapist can request approval from WSBC. We’ll keep you informed if/when more treatment is approved.
Zero Fees, Zero Hassle: How We Simplify WSBC Claims in Burnaby
We handle all the paperwork and billing directly with WorkSafeBC. You focus on healing while we manage the administrative burden.
WorkSafeBC fully funds approved Physiotherapy sessions so there are no additional costs to you!
Yes, we direct bill WSBC for approved sessions.
If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.
No, we cannot direct bill another insurer for treatment if you have an open WSBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Flexible Scheduling for Burnaby's Working Community
We understand work injuries disrupt your life. Our flexible cancellation policy respects your time while ensuring you get the consistent care needed for recovery.
Start Your WSBC Recovery Today in Burnaby
Don't let confusion about WorkSafeBC coverage delay your healing. Call our Brentwood clinic at (604) 437-9355 or Metrotown at (604) 620-9700. We'll verify your coverage and book your first appointment—often same-day.
Or CLICK HERE to book your WorkSafeBC appointments online.
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