ICBC (Motor Vehicle Accident) Claims

We know that recovering from a motor vehicle accident can be challenging, and we’re committed to making your care as stress-free as possible. In the first 12 weeks following your accident, ICBC fully funds several services with no user fees, so you can focus on healing. If you’ve already received treatment for your injury at another clinic, please let us know prior to your appointment—we’re here to ensure a smooth process. Here’s what’s included:

• Active Rehab (Kinesiology): You have immediate access to 12 fully funded sessions.
• Acupuncture: You have immediate access to 12 fully funded sessions.
• Clinical Counselling: You have immediate access to 12 fully funded sessions.
• Physiotherapy: You have immediate access to 25 fully funded sessions—the most extensive coverage available—to aid your physical rehabilitation and recovery.

After 12 weeks, if you need more treatment for these services, we’re happy to submit a request for further coverage on your behalf. Additional coverage is provided at ICBC’s discretion, and we’ll notify you as soon as it’s approved—still with no user fees, so you can continue your recovery without financial worry.

We understand that navigating recovery options can feel overwhelming, especially if costs are a concern. While most services are fully funded, ICBC does not fully cover follow-up sessions for chiropractic and massage therapy after the initial period. Here’s what you need to know to plan your care:

• Chiropractic: In the first 12 weeks, you get 1 fully funded initial session and 24 partially funded follow-up sessions. After 12 weeks, ICBC does not fully fund follow-up chiropractic sessions, so a patient-paid user fee of $20 per session applies. It is ICBC’s policy that they will not reimburse patients for user fees, and other insurers may not allow us to direct bill them. However, you may be able to submit the user fees to your secondary insurer yourself. We recommend contacting them to confirm coverage before submitting, and we’re here to help you through this process.
• Massage Therapy: In the first 12 weeks, you get 1 fully funded initial session and 11 partially funded follow-up sessions. After 12 weeks, ICBC does not fully fund follow-up massage therapy sessions, so patient-paid user fees of $20+$gst per 45-minute session, and $40+$gst per 60-minute session, apply. It is ICBC’s policy that they will not reimburse patients for user fees, and other insurers may not allow us to direct bill them. However, you may be able to submit the user fees to your secondary insurer yourself. We recommend contacting them to confirm coverage before submitting, and we’re here to support you with any questions.

We know the road to recovery can be long, and we’re here to help you every step of the way. After 12 weeks, if you need additional treatment for any service, we are happy to submit a request for further treatment on your behalf. Additional coverage is provided at ICBC’s discretion, and we will notify you as soon as any new ICBC coverage is approved. For services like active rehab, acupuncture, clinical counselling, and physiotherapy, there are no user fees—even after 12 weeks, if approved—ensuring you can focus on healing without financial stress.

We understand life can be unpredictable, especially after an accident, and we want to make your experience as smooth as possible. We require 48 hours’ notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no-shows will be charged at 100% of the appointment cost. ICBC will not pay for late cancellation/no-show fees, but we’re here to work with you if you need flexibility.