Preparing for your Session
Start Your Healing Journey with Ease
Welcome to Total Therapy! We’re here to make your journey to wellness feel effortless, empowering, and deeply supportive. Preparing for your session is simple, and we’ve outlined everything you need to ensure a smooth, worry-free experience. From completing intake forms to arriving at our inclusive clinics, we’re with you every step of the way. Explore the sections below to start your path to recovery with confidence!
Intake Forms
We’re excited to get to know you and your unique needs. Completing your intake forms before your first session allows us to craft a personalized care plan that’s safe, effective, and tailored to your goals. It’s the first step toward feeling supported and empowered on your wellness journey.
Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.
If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.
Getting Here & Acessibility
Arrive Feeling Welcomed and Supported
We’ve designed our clinics to be a warm, inclusive space for everyone. Whether you’re arriving by car, transit, or with specific accessibility needs, we’re committed to making your visit seamless and comfortable. Our multilingual therapists and accessible facilities ensure that all patients feel valued and cared for, no matter their needs.
We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.
From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
The Brentwood location is located just across the street from the Gilmore skytrain station.
From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
The Metrotown location is located just east of the Metrotown skytrain station.
Yes, our Brentwood location offers 2 hours of free covered parking. To access, turn down the driveway next to our facility on the south side of Dawson and take an immediate right into the parkade. You can park in any stall not marked as 'Reserved'. If you are booking back-to-back services and will need to park for more than 2 hours, please inform our front desk when you arrive.
Yes, our Metrotown location offers 3 hours of free parking on the west side of the building. To access, turn down the driveway next to the pharmacy from Central Boulevard and follow the signs to the parking area, which will be on your right.
Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).
Additionally, all of our treatment tables are height adjustable for your comfort and convenience.
Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.
Cancellation Policy
Plan with Confidence and Flexibility
Life can be unpredictable, and we’re here to support you. Our cancellation policy is designed to keep things fair and flexible, giving you peace of mind as you focus on your health and well-being.
We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.
Please note that insurers, including ICBC, will not pay for late cancellation fees.
Visit Essentials
Come Prepared, Leave Empowered
We want you to feel confident and ready for your session. By bringing a few essentials and preparing in advance, you’ll make the most of your time with us. After your session, we’ll guide you with a personalized care plan to keep your recovery on track, ensuring you leave feeling supported and motivated.
Pre-Appointment Tips: Take a moment to jot down any symptoms, questions, or goals you’d like to discuss with your therapist. This helps us tailor your session to your needs. If your appointment involves physical activity (e.g., Physiotherapy or Personal Training), consider a light stretch or hydration beforehand to feel your best.
Post-Appointment Guidance: After your session, your therapist may provide exercises, stretches, or a care plan to support your recovery. We’ll follow up to ensure you’re confident in your next steps, and you can always reach out to us with questions via our Help Centre or by calling our team.
Here's what you should bring to your appointment:
Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.
Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.
If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.
Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.
For most sessions, there are no specific clothing requirements—just dress for comfort! However, for appointments like Physiotherapy, Chiropractic, Kinesiology, or Custom Orthotics, it’s best to wear comfortable clothing that allows access to the treated area (e.g., shorts for knee injuries, a tank top for shoulder injuries) and bring running shoes if exercises are involved.
For Fitness Appraisal and Personal Training sessions, we recommend wearing comfortable, flexible clothing like athletic wear that allows you to move freely. Since these sessions may include exercises or movement assessments (e.g., running), runners (athletic shoes) and socks are preferred to ensure comfort and ease of movement. If you’re unsure, feel free to contact us for more guidance!
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