ICBC - Metrotown, Burnaby
Recover from car accident injuries with ICBC-approved, personalized, user fee free care. Our experts use evidence-based treatments to ease pain and restore mobility.
Living Pain Free is Possible
Discover what makes ICBC - Metrotown, Burnaby at Total Therapy uniquely effective — where expertise, compassion, and cutting-edge care come together to help you live pain free.
Early Collaborative Care
Early Collaborative Care
Pain or functional loss from injuries can disrupt your routine in Burnaby. Our ICBC and WorkSafeBC programs offer immediate, pre-approved physiotherapy and collaborative treatments to start your recovery fast. Find expert care near you to heal with confidence.
Metrotown Wellness Hub
Metrotown Wellness Hub
Situated at 4665 Central Boulevard beside Metropolis at Metrotown in Metrotown, Burnaby, Total Therapy is at the corner of Central Blvd. and Bonsor Ave, across from Bonsor Recreation Complex. Reachable via Expo Line at Metrotown Station or by car with ample free parking, our clinic offers premier physiotherapy near you. Discover personalized care in a vibrant, accessible community hub.
Whiplash Recovery
Whiplash Recovery
Whiplash or soft tissue injuries from a car crash can make every move painful in Burnaby. Our ICBC pre-approved physiotherapy and acupuncture, available immediately, target pain and speed healing. Find expert care near you to regain comfort and confidence.
Back Pain Recovery
Back Pain Recovery
Low back pain or dizziness after an MVA can disrupt your routine in Metrotown or Brentwood. Our kinesiologist-led active rehab and hydrotherapy, covered by ICBC, restore mobility through tailored exercises. Embrace multidisciplinary care near you to thrive again.
Hassle-Free Claims
Hassle-Free Claims
Navigating ICBC or WorkSafeBC claims can feel stressful in Burnaby. Our team streamlines the process with pre-approved treatments and claim guidance, letting you focus on recovery. Discover worry-free support near you to move forward with ease.
Active Recovery Focus
Active Recovery Focus
Delayed recovery from MVAs or workplace injuries can feel discouraging in Metrotown or Brentwood. Our active rehab, led by kinesiologists and physiotherapists, prioritizes exercise-based treatments for lasting function, covered by ICBC and WorkSafeBC. Embrace targeted care near you to regain strength.
Meet Your Team
At Total Therapy, our team of certified professionals are here to support your wellness journey.
Transforming Lives One Story at a Time
Join over 800 satisfied clients who’ve rated Total Therapy 4.8 stars for our personalized care in Burnaby.
Mark is Epic!! Knows my body and what it needs! He’s a gem of a physio!
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A.C.
Michael is fantastic! Definitely recommended him to all my friends.
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C.S.
Always Great!! Colin explained everything thoroughly with care.
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J.L.
The care and competence Jameson displays in each RMT session is exemplary. I truly appreciate his work and knowledge.
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L.U.
Always a great massage. [Chad's] kinesiology background definitely helps to address the muscles that need repair and strengthening.
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T.T.
Amazing experience and very skillful therapists. I have been seeing Tanya Skipor lately, but previously I have seen Michael Ma; both are excellent! Always great experience.
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R.M.
Wonderful experience, thank you. [Jerry was] very skillful and knowledgeable.
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M.L.
Kudos to my Physiotherapist Alex Qui! He made the sessions so easy and interactive, good diagnosis and treatment! Much appreciated
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P.T.
[Jameson] was really good in easing the tightness/stiffness of my shoulder and neck muscles. Felt good after the session.
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L.G.
Rob Erhart is a very good professional. He is always interested in helping us and making us feel comfortable. I've had the best experience with him!
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B.F.
Heather is not just a great physiotherapist but she is also a true healer. I have been treated by Heather for a concussion injury and her treatments that combine IMS with acupuncture help me a lot on my road to recovery.
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L.T.
I strongly suggest if you are looking for a RMT, give Tanya Skipor a try. She is excellent and very knowledgeable on pain relief for your body. She deeply cares about her patient’s health conditions! I am so glad that I got the chance to meet with this wonderful RMT.
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E.C.
Great Service!
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D.S.
Tanya is a wonderful RMT. So experienced and knowledgeable. She is doing a great job and I look forward to every session.
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R.C.
Rebecca made my first massage experience amazing. She really knows what she’s doing.
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Y.A.
Jerry did an excellent job and I’ll definitely be back the next time I’m in need of a good massage!
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M.A.
[Colin] is very professional and very knowledgeable. He definitely is great.
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N.A.
Loretta Yeung spends time patiently listening, diagnosing, treating, with good understanding of elderly needs. Her treatment and explanations for follow-up exercise have been extremely helpful.
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S.D.
Jameson approach is personable and understands the issue well plus also suggests realistic treatments and course of action. His calming attitude goes a long way. Thank you!
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A.D.
Colin was excellent, front desk lady was very friendly. I was worried about going because I was afraid that anything he did would be painful but he was very gentle and explained things clearly. I’m really glad that I went and look forward to more visits and getting back to some semblance of how I used to be.
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C.D.
Best massage ever!
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F.C.
Always great service. [Chad] really asks questions to get in to solve the problem at the root.
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T.T.
Thanks Colin for your patience, taking time to identify and explain to me the cause of my pain. Much appreciated for modifying the exercises for me.
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C.C.
Thank you [Ananya] for making my experience so wonderful! You were so attentive and helpful! Your advice was also very much appreciated!
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L.M.
Thanks, Mark. I love our time together. I always leave having learned something. I always leave inspired.
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D.H.
Mark at Total Therapy is very knowledgeable and professional.
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J.A.
Alex is very nice, and easy to get along with. I had a great experience, and I look forward to working with him in the future as my therapy unfolds.
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C.C.
Rebecca was amazing, caring and knowledgeable. I like how she spent time on each muscle group and worked through thoroughly!!I would’ve loved to have her again doing my massage!!! Money and time well spent!!
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S.H.
I rarely leave reviews, but the service I received was excellent. Tonya and Alex truly have a spirit of service and are experts in what they do. Many thanks to both of them.
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H.
Great people, skilled at their jobs.
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G.B.
Colin is extremely knowledgeable and compassionate. He takes the time to do a thorough review and devises the treatment accordingly at every session. Keep up the great work Colin!
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J.C.
Colin listens to me and explains what he needs to do and why. I always feel better when the physiotherapy session is over and go home with instructions on how I can continue the healing process.
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C.D.
Chad is the best. So knowledgeable and professional. Highly recommend to everyone.
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H.K.
[Heather was] good and helpful.
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L.C.
Anureet is a good therapist as her treatment is helping me to move my shoulders better.
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A.D.
Heather was very open-minded and encouraged me to try different approaches in my healing process. I am grateful to have Heather as my therapist.
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M.L.
Mark Kroeger really knows his stuff. Very knowledgeable about injuries. Takes his time to explain where and why you are experiencing the pain you’re feeling. Highly recommend Mark.
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F.
Thank you for fixing me Ananya ❤️
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R.L.
We are very satisfied with our physiotherapist sessions with Alex. He listens, he wants to know how we are coping mentally and physically and decides the therapy for the day. He always serves us with a smile. He loves his job, apparently. We are also very happy with the front desk staff.
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P.G.
Awesome service!
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A.V.
Rebecca is an amazing person with a lot of patience. Best massage I have ever had. So much relaxing. I will be booking another appointment soon.
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S.S.
Chad is very professional, warm and skilled.
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S.C.
The staff at Total Therapy have always been very attentive and friendly. My experience today was great!
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M.S.
Pricing information
Physiotherapy - ICBC Initial Visit
Chiropractic - ICBC Initial Assessment
Massage Therapy - ICBC Initial Assessment
Active Rehabilitation - ICBC Initial Assessment
Acupuncture - ICBC Initial Assessment
Clinical Counselling - ICBC Initial Assessment
Hydrotherapy - ICBC Complimentary Phone Consult
Physiotherapy - ICBC Follow-up Visit
Chiropractic - ICBC Follow-up Visit
Massage Therapy - ICBC Follow-up Visit
Active Rehabilitation - ICBC Follow-up Visit
Acupuncture - ICBC Follow-up Visit
Cinical Counselling - ICBC Follow-up Visit
Clinical Counselling Telehealth - ICBC Initial Assessment
Cinical Counselling - ICBC Follow-up Visit
Frequently Asked Questions
Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasis evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.
We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.
Please note that insurers, including ICBC, will not pay for late cancellation fees.
Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.
If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.
Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.
We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.
Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).
Additionally, all of our treatment tables are height adjustable for your comfort and convenience.
Brentwood Location:
From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
The Brentwood location is located across the street from the Gilmore skytrain station.
Metrotown Location:
From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
The Metrotown location is located just east of the Metrotown skytrain station.
From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
The Metrotown location is located just east of the Metrotown skytrain station.
Here's what you should bring to your appointment:
Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.
Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.
If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.
Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.
Yes, our Metrotown location offers 3 hours of free parking on the west side of the building. To access, turn down the driveway next to the pharmacy from Central Boulevard and follow the signs to the parking area, which will be on your right.
ICBC (Insurance Corporation of British Columbia) is a provincial insurance provider that offers auto insurance and supports individuals injured in motor vehicle accidents through recovery and rehabilitation services.
Yes, our Therapists treat patients with active ICBC claims and work directly with ICBC to streamline your care and billing process.
For more information about ICBC claims at Total Therapy, click HERE.
Yes, as part of ICBC's Recovery Network, we direct bill ICBC for approved sessions, meaning there are no out of pocket expenses for your ICBC treatments.
We're proud to offer no user fees on ICBC-approved sessions, allowing you to focus on what matters most—your recovery.
In the first 12 weeks following your accident date, you have immediate access to:
- 25 Physiotherapy sessions
- 25 Chiropractic sessions
- 12 Massage Therapy sessions
- 12 Kinesiology Active Rehab sessions
- 12 Acupuncture sessions
- 12 Clinical Counselling sessions
If you have already received treatment for your injury at another clinic, be sure to let us know prior to your first appointment so we can confirm remaining coverage. If you are approaching or have passed your session limit or end date and require more treatment, we are happy to submit a request for further treatment to ICBC on your behalf. Additional coverage is provided at ICBC's discretion. We will notify you as soon as any new ICBC coverage is approved.
If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.
We know the road to recovery can be long, and we're here to help you every step of the way. After 12 weeks, if you need additional treatment for any service, we are happy to submit a request for further treatment on your behalf. Additional coverage is provided at ICBC's discretion, and we will notify you as soon as any new ICBC coverage is approved. All approved ICBC sessions at Total Therapy are user fee free, ensuring you can focus on healing without financial stress.
Click HERE to visit Total Therapy's ICBC information page in our Help Centre.
If your workplace injury was as a result of a motor vehicle accident, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.
No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.
No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Take your first steps towards recovery.
We’re here to assist you. Contact our team or explore additional resources to get the support you need.