WorkSafeBC - Metrotown, Burnaby

Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasis evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.

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If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.

Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.

We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.

Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).

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Additionally, all of our treatment tables are height adjustable for your comfort and convenience.

Brentwood Location:

From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

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The Brentwood location is located across the street from the Gilmore skytrain station.

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Metrotown Location:

From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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The Metrotown location is located just east of the Metrotown skytrain station.

‍From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

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The Metrotown location is located just east of the Metrotown skytrain station.

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Here's what you should bring to your appointment:

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Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.

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Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.

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If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.

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Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.

Yes, our Metrotown location offers 3 hours of free parking on the west side of the building. To access, turn down the driveway next to the pharmacy from Central Boulevard and follow the signs to the parking area, which will be on your right.

If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

WSBC (WorkSafeBC) is British Columbia's workers' compensation organization, providing insurance, support, and rehabilitation services for workers injured on the job.

Yes, our Physiotherapists treat patients with active WSBC claims and work directly with WSBC to streamline your care and billing process.

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Please note we ONLY offer Physiotherapy WSBC services at Total Therapy and we recommend you contact your WorkSafeBC (WSBC) case manager directly for more information regarding other treatments. For more information about WSBC claims at Total Therapy, click HERE.

Yes, we direct bill WSBC for approved sessions.

WorkSafeBC fully funds approved Physiotherapy sessions so there are no additional costs to you!

First Visit - Within 60 Days:
If you are within 60 days of your injury or surgery date (for post-surgical care) and your claim is "approved" or "pending," you are automatically approved for your first Physiotherapy visit. If you’re unsure about the status of your claim, no problem! Contact us by phone or email before your appointment, and we are happy to check for you. Please have your WSBC claim number, date of injury, and PHN (Care Card) number ready.

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First Visit - After 60 Days:
If your injury or surgery date was more than 60 days ago, we will need to contact WorkSafeBC (WSBC) to get pre-approval for your first Physiotherapy visit. Simply call or email us with your claim information (WSBC claim number, date of injury, PHN , and case manager), and we’ll handle the rest!

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Subsequent Visits:
WorkSafeBC typically covers up to 15 physiotherapy visits over a 6-week treatment period. If additional treatment is needed, your Physiotherapist can request approval from WSBC. We’ll keep you informed if/when more treatment is approved.

We require 48 hours notice to cancel or reschedule an appointment.

If your workplace injury was as a result of a motor vehicle accident,  both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

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Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

Click HERE to visit Total Therapy's WSBC information page in our Help Centre.

No, we cannot direct bill another insurer for treatment if you have an open WSBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).

Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.

No, we cannot direct bill another insurer for treatment if you have an open WSBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).